Returns & Exchanges - Modmopolitan
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Returns & Exchanges

Return Policy:

Modmopolitan Co. offers returns and exchanges within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
CLICK HERE TO SUBMIT YOUR RETURN OR EXCHANGE

 

Additional non-returnable items:
Gift cards
Lingerie
Swimwear

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

customercare@modmopolitan.co

Last Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, "Last Sale" items cannot be refunded.

Exchanges (if applicable)
We are happy to replace items for wrong size, defective or damaged. If you need to exchange your item for a different size or replacement follow exchange instructions here:.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping returned items:

Follow return instructions here:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Size Chart